Shipping & Delivery

Shipping & Delivery

Most of our carts, bins and containers are large, heavy items that ship by freight. Here’s how shipping works, what it costs, and how to make sure your delivery goes smoothly.

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Quick Ship

In-stock best sellers ship in 48–72 hours. Shop Quick Ship

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Made to Order

Custom colors and options typically ship in 1–6 weeks. Lead time is confirmed with your order.

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Nationwide

We ship to businesses across the continental U.S. from the facility closest to you.

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Scheduled Delivery

We contact you within 24 hours of your order to confirm delivery details.

How Your Order Ships

MethodUsed For
Parcel (Ground)Small items like casters, lids, drain plugs, replacement parts and accessories.
LTL FreightMost carts, bins, bulk containers and pallets. Items are palletized or crated and delivered by a freight truck.
Truckload / DedicatedLarge and multi-unit orders, quoted individually for the best rate.

Shipping Costs

Shipping is calculated at checkout or included in your quote. For larger orders, request a quote and we’ll find the best freight rate to your location.

Standard freight delivery includes

  • Delivery to a business address with a loading dock or forklift
  • Curbside / dock delivery — the driver unloads at the truck
  • Tracking information once your order ships

Services that may add cost

  • Liftgate — if you don’t have a dock or forklift
  • Residential delivery
  • Limited access sites (schools, construction sites, military bases)
  • Inside delivery or delivery appointments

Tell us when you order so your quote is accurate and there are no surprises.

Receiving Your Freight — Please Read

Inspect your shipment before signing the delivery receipt.
  1. Count the pieces and make sure they match the delivery receipt.
  2. Check every item and pallet for visible damage.
  3. If anything is damaged or missing, write it on the delivery receipt before signing (for example, “2 cartons damaged”).
  4. Take photos of the damage and packaging.
  5. Contact us within 2 business days at (866) 216-7996 or contact@pro-storagesolutions.com.

Signing for a shipment “clean” (with no damage noted) means the carrier considers it delivered in good condition, which can make a damage claim difficult or impossible. Noting damage protects you — and lets us fix the problem fast.

Shipping FAQ

When will my order ship?
Quick Ship items ship in 48–72 hours. Other items ship based on the manufacturer’s lead time, typically 1–6 weeks. We’ll confirm the expected ship date when we contact you about your order.
How long does freight take to arrive?
Once shipped, freight transit usually takes several business days depending on distance. The carrier will typically call ahead to schedule your delivery appointment.
Will I get tracking information?
Yes — we’ll send tracking details once your order ships. For freight, this is usually a PRO number you can use on the carrier’s website.
Do you ship to Alaska, Hawaii or Canada?
Shipping outside the continental U.S. is quoted case by case. Contact us with your location and we’ll check options and pricing.
Can I change my delivery address after ordering?
Contact us as soon as possible. Changes before shipment are usually easy; changes after an order ships may incur carrier fees.
What is your return policy?
See our Returns policy for details. Please inspect every delivery carefully — damage must be noted at delivery as described above.

Questions About Shipping?

Get a freight quote to your location or talk with our team about delivery options for your facility.

Get a Free Quote Call (866) 216-7996