Returns, Refunds & Cancellations
We want you to get the right equipment the first time. Please review our policy before ordering — and if you’re unsure about a product, call us first and we’ll help you choose.
Free cancellation within 24 hours of ordering
Authorized returns accepted within 30 days of ship date
Shipping & restocking fee on authorized returns
Custom orders are non-returnable
Order Cancellations
- Within 24 hours: Orders cancelled within 24 hours of being placed receive a full refund with no charges.
- After 24 hours: Cancellations are subject to a $50 order processing fee.
- Shipped orders: Once an order has shipped, it can no longer be cancelled and falls under the return policy below.
- Custom orders: Cannot be cancelled more than 24 hours after the order is placed.
Returns & Restocking Fees
Standard returns
- Returns must be authorized in advance and requested within 30 days of the order ship date. Returns are not accepted after 30 days.
- Authorized returns are subject to a 25% shipping and restocking fee.
- Orders under $50 incur a flat $15 shipping/restocking fee instead.
- The customer is responsible for return shipping.
Our error or shipping damage
- If we shipped the wrong item, or your order was damaged in transit, we cover return shipping.
- Shipping damage must be noted on the delivery receipt and reported promptly — see below.
Custom products
- Products customized beyond their standard “out of the box” description (special colors, logos, modifications) are final sale.
How to Return an Item
Submit a request
Use the form below with your order number and reason for return.
Get authorization
We’ll review your request and send return instructions. Unauthorized returns can’t be accepted.
Pack it securely
Use the original packaging if possible. Larger items must be palletized and secured for freight.
Refund issued
Once the return is received and inspected, your refund is issued less any applicable fees.
Items returned without proper packaging may be subject to additional fees or loss of credit/refund.
Received a damaged shipment?
Inspect every delivery before signing. Note any damage on the delivery receipt, take photos, and contact us within 2 business days at (866) 216-7996 or contact@pro-storagesolutions.com. Damage not noted at delivery may not be eligible for a claim. See Shipping & Delivery for details.
Request a Cancellation or Return
Fill out the form and we’ll respond with next steps.